Faithkids EducareWe respect the privacy of families who contact us about Infant Care, our Toddler Program, Preschool Classes and Pre-Kindergarten. This notice explains how we handle information shared with us.
When you contact us by form, email or phone, we may receive your name, contact details, the child-care programme you are asking about and the information you choose to include in your message.
We may also receive ordinary technical information when you use our pages, such as browser type, device information and approximate usage details. We only ask for information that helps us respond to your enquiry and communicate clearly.
We use enquiries to answer questions, discuss availability, explain our childcare programmes and provide practical next steps. We may use your contact details to follow up on a request you have made.
We also use ordinary site-use information to help keep our pages secure and understand whether our information is useful. We do not use family enquiries to create unrelated marketing profiles.
We take reasonable care with information shared with us and limit access to people or service providers who need it for an appropriate purpose. We ask families not to send sensitive information through a general enquiry form unless we specifically request it.
No method of sending or storing information can be guaranteed completely secure. If you believe that information sent to us has been used incorrectly, please contact us promptly so we can assist.
We retain enquiry information for as long as it is reasonably needed to respond, keep appropriate records and manage an ongoing relationship. When information is no longer needed for these purposes, we aim to remove it or dispose of it appropriately.
We may use practical service providers for website hosting, forms, email delivery, security or basic analytics. Where this happens, information should be used only for the service provided. We do not sell personal information.
Because we provide childcare, an enquiry may refer to a child’s age, needs or programme interest. We ask families to share only what is necessary at the enquiry stage. We handle information about children with particular care and encourage parents or guardians to contact us directly when detailed information is required for a confirmed childcare arrangement.
Our pages may use strictly necessary cookies or similar technologies that support basic operation, security and preferences. If measurement tools are enabled, they may provide aggregated information about how visitors use the pages. You can manage cookies through your browser settings; disabling some cookies may affect how pages work.
You may contact us to ask what information we hold about an enquiry, request a correction, ask us to update contact details or raise a concern about how information has been handled. We may need to confirm your identity before completing a request, especially where a child’s information is involved.
For privacy help, please email faithkidsedu@gmail.com or call 656526364. We are at 13 Dulles Rd, The Hague, Cape Town, 7100, South Africa.
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